Warranty, Repairs & Returns
We provide services and repair for all products we sell. If you are having problems with your equipment, take a look at the options below so we can get your equipment working as quickly as possible.
Warranty Statement
Biomark warrants that each Part or Equipment is free from defects in materials and workmanship. The warranty period for Parts and Equipment is 12-months from the date of purchase. A valid proof of purchase may be required. If you do not have a valid proof of purchase, the warranty period will be measured from the date of sale from Biomark Inc. or its Distributor.
If, during the warranty period, the Part or Equipment is not in good working order, Biomark will, at its option, repair or replace it at no additional charge.
After replacement or repair the original part or equipment will be the originating term of the warranty. The warranty does not extend to cover the repaired or replaced part or equipment. Biomark is predominantly a reseller of parts and equipment. All parts that are manufactured by someone other than Biomark are subject to the manufacturer warranty.
The warranty does not cover the repair or exchange of a Part or Equipment resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance, or failure caused by a product for which Biomark is not responsible. The warranty is voided by removal or alteration of Parts or Equipment identification labels.
Warranty service may be obtained from Biomark, headquartered in Boise, Idaho, by receiving a Return Material Authorization number during the warranty period. You may be required to present proof of purchase or other similar proof of warranty entitlement. You are responsible for any associated transportation charges, duties and insurance between you and the Biomark facility. Biomark will ship warranty repaired or replacement parts and equipment Duty Prepaid (DDP) and will pay for standard return shipment.
If you need more information about warranty procedures outside the USA, please contact biomarkservice@merck.com
Repairs
Return Materials Authorization Form (RMA)
If you are having problems with your equipment please contact us or fill out our RMA (Return Materials Authorization) Form. An RMA number will be issued and the item can be sent to Biomark for evaluation. We will make every attempt to repair and return your equipment as quickly as possible.
Loaner Program
We are happy to provide loaner readers in order for you to be able to continue your data collection while your reader is at Biomark. Please note this on the RMA Form or ask when you call us +1 (208) 275-0011.
Tips to Help Prolong the Life & Performance of a PIT Tag Reader
- Keep equipment clean and dry.
- If you have a GPR Plus reader please use the AquaPac provided if being used in a wet environment.
- Remove reader from AquaPac after use. Do not store readers in the AquaOacs.
- Store handheld readers in a dry environment with the batteries removed.
- Change batteries regularly on readers that use alkaline batteries.
- Handle and transport equipment with care.
- Test readers before each use.
- Download data regularly.
Returns Policy
No returns or refunds can be issued on custom project related purchases and special orders. All sales are final for tags sold in partial units. Biomark’s standard warranty applies. All returns are subject to prior approval and may be subject to a 20% restocking fee. Please call us with any questions or concerns.
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